Refund policy
We want you to buy Sonora with confidence. That’s why there’s a 14-day free trial and, on top of it, a money-back guarantee.
14-day guarantee
If you buy a license (monthly, yearly or lifetime) and it isn’t for you, we’ll refund the full amount if you ask within 14 days of purchase, no explanations needed. For subscriptions, the guarantee applies to the first payment and to each renewal if you ask within 14 days of that charge.
How to ask
- Write to soporte@sonora-hifi.com from the email you bought with, or
- request it from the receipt Paddle sent you.
Paddle processes the refund to the original payment method. It usually shows up in 5–10 business days, depending on your bank. Once refunded, the license is deactivated.
Right of withdrawal
This guarantee is a voluntary extra: it does not affect the rights the law gives you as a consumer. Since Sonora is digital content you can use from the moment of purchase, by buying it you accept immediate supply; even so, the 14-day guarantee lets you return it.
After 14 days
After that period we don’t issue refunds, unless Sonora has a serious defect we cannot fix or the law requires it. You can cancel a subscription at any time so it doesn’t renew (see the terms).